TourJunket Refund and Cancellation Policy
TourJunket Refund and Cancellation Policy: This policy outlines your options for cancellations and refunds, ensuring you can book your dream adventure with peace of mind.
Table of Contents
1. Cancellation Policy:
We understand that plans can change, so TourJunket offers a flexible cancellation policy for your peace of mind. You can cancel your booking up to 7 days before your scheduled departure date and receive a full refund, minus any non-refundable fees associated with your specific tour (these fees will be clearly outlined at the time of booking).
2. Refund Policy:
Processing Time: Refunds will be processed within 14 business days from the date of cancellation.
Refund Method: Refunds will be issued using the same method of payment used for the original booking.
Non-Refundable Fees: Some fees, such as booking fees or charges for special activities, may be non-refundable. These will be clearly communicated at the time of booking.
Force Majeure: In the event of unforeseen circumstances beyond our control, such as natural disasters or political unrest, Tourjunket reserves the right to cancel tours or modify itineraries. In such cases, customers will be offered the choice of a full refund or an alternative tour option.
3. Special Circumstances:
Medical Emergencies: In case of a medical emergency that prevents the customer from participating in the tour, a refund may be granted upon presentation of valid medical documentation.
Government Travel Advisories: If government travel advisories or restrictions prevent travel to the booked destination, customers will be entitled to a full refund or the option to reschedule their booking.
4. No-show Policy:
Failure to Arrive: If a customer fails to arrive for their booked tour without prior notice, no refund will be provided.
5. Amendments:
Booking Modifications: Changes to booking dates or tour itineraries may be accommodated subject to availability and may incur additional charges.
6. Communication:
Notification Requirement: Customers are required to inform Tourjunket of any cancellations or changes to their bookings as soon as possible.
Customer Support: Our customer support team is available to assist with any inquiries or concerns regarding cancellations and refunds.
By booking with Tourjunket, customers acknowledge and agree to abide by the terms and conditions outlined in this refund and cancellation policy. We strive to provide exceptional service and flexibility to ensure a positive experience for all our customers.
For further clarification or assistance, please contact our customer support team at [contact details].
Note: This policy is subject to change at the discretion of Tourjunket Travel Agency. Any updates or revisions will be communicated to customers in a timely manner.
